Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sapless-cloak-9s@icloud.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sapless-cloak-9s@icloud.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sapless-cloak-9s@icloud.com.

If for any reason you're not satisfied with an order, eligible item(s) can be returned in their original condition within 14 days of the order date for store credit, excluding shipping charges. Credit will be applied to an SonnetandStitch E-Gift Card once the item has been received and approved by our Returns Department. Please allow up to 14 business days from the time we receive your return for it to be processed.

By placing your order with SonnetandStitch, you agree to our return policy and terms and conditions.

If a package is rejected at delivery, a store credit will be provided minus shipping fees.

SonnetandStitch reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return terms and conditions. Unauthorized or non-standard returns will be shipped back to the original order's shipping address at the customer’s expense. Shipping and handling charges are non-refundable.

All items are inspected for quality and checked for faults before dispatch. If any items you receive are faulty or missing, it must be reported within 24 hours. SonnetandStitch reserves the right to request photographic evidence of defective or incorrect merchandise before authorizing a return. If proven defective, incorrect, or lost, a replacement will be shipped (if in stock); otherwise, a store credit will be issued after receiving the returned item.

Returns & Exchanges
Unless the item is faulty or incorrect due to our error, all return and exchange shipping fees shall be borne by the customer.

Return Policy Guidelines
All original garment packaging, tags, and security ribbons must remain intact and attached to returned items.
Garment tags must not be damaged, torn, bent, or show any sweat, makeup, or discoloration.
Shoes must be unworn and in their original condition with all packaging (shoe inserts, tissue paper, plastic bags, and shoe bag) included, or a 15% repackaging fee will be deducted.
Return shipping fees are the customer’s responsibility. We recommend using a trackable shipping method, as the customer is responsible for the goods until they are received by us.
Ensure your name, address, or order number is included to properly process your return.
Items must not be worn, washed, or altered and must not show any signs of use (e.g., deodorant stains, perfume scents).
All tags and the pink security sash must be attached to the item for acceptance.
All returned items are inspected under a UV forensic light for body fluids and cosmetic stains. Items with any signs of wear, damage, or fragrance will not be accepted and will be returned at the customer’s expense.
Product colors may vary slightly from screen settings.
Final Sale Items
All accessories (belts, jewelry, hats, purses, sunglasses) and masks are final sale items.
For hygienic reasons, bodysuits, undergarments, swimwear, bikini bottoms, swim trunks, briefs, cover-ups, intimates, body shapers, panties, bras, and toiletries are final sale.
Sale items and items from the Sale Collection are final sale.
Order Processing
To ensure timely delivery, orders are processed immediately upon receipt. Once an order is placed, cancellations or refunds are not possible.